Independent nature of the service
ETIAS Connect provides independent information and optional support. It does not represent the European Union, the European Commission, border authorities, or any public agency, and it does not issue travel authorisations.
Official decisions and applications
Site content is informational guidance. Travellers remain responsible for checking official sources and for the accuracy of information submitted through official ETIAS channels. ETIAS Connect cannot guarantee approval, boarding, or entry.
Optional paid support service model
ETIAS Connect paid support is structured as an independent human-led service model, not as official ETIAS access or digital content. Approved packages are ETIAS Application Support at EUR 59, ETIAS Priority Support at EUR 89, and ETIAS Appeal Case Assessment at EUR 100. Public sale remains disabled until ETIAS launch readiness and operational activation are complete.
Immediate-start and withdrawal wording
Checkout must ask the customer to request immediate service start and acknowledge that cancellation / refund rights may be limited once work starts and may be lost once the service has been fully performed, where applicable.
Authority to prepare and submit
If the purchased service includes application support, the customer must confirm that supplied information is accurate and expressly authorise ETIAS Connect to prepare and, where permitted, submit the ETIAS application through the official ETIAS website or official ETIAS mobile app on the customer's behalf.
Future AI-assisted support
ETIAS Connect may later use OpenAI-assisted drafting, triage, or quality-control tools to support human service delivery. Any such tooling remains subject to human oversight, privacy controls, retention controls, and activation controls.