Terms and conditions

Terms and conditions for ETIAS Connect.

These terms govern use of ETIAS Connect information pages and optional paid support. ETIAS Connect is independent and not the official EU ETIAS website.

4 min readReviewed May 15, 2026

Independent, not official

ETIAS Connect is independent and is not the official EU ETIAS website, not a government body, and not the authority that issues ETIAS decisions.

Independent, not official

ETIAS Connect is independent and is not the official EU ETIAS website, not a government body, and not the authority that issues ETIAS decisions.

Independent nature of the service

ETIAS Connect provides independent information and optional support. It does not represent the European Union, the European Commission, border authorities, or any public agency, and it does not issue travel authorisations.

Official decisions and applications

Site content is informational guidance. Travellers remain responsible for checking official sources and for the accuracy of information submitted through official ETIAS channels. ETIAS Connect cannot guarantee approval, boarding, or entry.

Immediate-start and withdrawal wording

Checkout must ask the customer to request immediate service start and acknowledge that cancellation / refund rights may be limited once work starts and may be lost once the service has been fully performed, where applicable.

Authority to prepare and submit

If the purchased service includes application support, the customer must confirm that supplied information is accurate and expressly authorise ETIAS Connect to prepare and, where permitted, submit the ETIAS application through the official ETIAS website or official ETIAS mobile app on the customer's behalf.

Future AI-assisted support

ETIAS Connect may later use OpenAI-assisted drafting, triage, or quality-control tools to support human service delivery. Any such tooling remains subject to human oversight, privacy controls, retention controls, and activation controls.

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