Content corrections
Send suspected factual errors, stale ETIAS status information, broken source links, or misleading wording to assistance@etiasconnect.eu with the page URL and source evidence where available.
Complaints and corrections
Complaints, corrections, and data-rights contact.
ETIAS timing and travel-policy information changes. This route keeps factual issues, service complaints, and data-rights requests direct and traceable.
4 min readReviewed May 15, 2026
Independent, not official
ETIAS Connect is independent and is not the official EU ETIAS website, not a government body, and not the authority that issues ETIAS decisions.
Independent, not official
ETIAS Connect is independent and is not the official EU ETIAS website, not a government body, and not the authority that issues ETIAS decisions.
Service complaints
Paid-support complaints should include the purchase reference, contact email, date of purchase, and a short description of the issue. ETIAS Connect will review the request against the service scope and applicable policy.
Data-rights contact
Privacy and data-rights requests can be sent by email. Include enough information to identify the relevant communication or transaction without sending unnecessary sensitive travel documents.
Business details
Operator
Nova Group Sp. z o.o.
Registered address
Zurawia 6/12 Lok. 745, 00-503 Warszawa, Poland
Support email
assistance@etiasconnect.eu
Contact
Contact ETIAS Connect
Use email for support questions, correction requests, legal/policy questions, business enquiries, or privacy and data-rights requests.
assistance@etiasconnect.euDo not send unnecessary sensitive travel documents through a general enquiry unless we specifically ask for them through an appropriate support process.