The current support address is assistance@etiasconnect.eu. Email is the primary contact channel for this public version of ETIAS Connect.
Contact
Contact ETIAS Connect.
ETIAS Connect is email-first for this public version of the site. Use contact for support, corrections, policy, privacy, or business questions.
4 min readReviewed May 15, 2026
Independent, not official
ETIAS Connect is independent and is not the official EU ETIAS website, not a government body, and not the authority that issues ETIAS decisions.
Independent, not official
ETIAS Connect is independent and is not the official EU ETIAS website, not a government body, and not the authority that issues ETIAS decisions.
Business identity
ETIAS Connect is operated by Nova Group Sp. z o.o., Zurawia 6/12 Lok. 745, 00-503 Warszawa, Poland.
What to include
For correction requests, include the page URL and source evidence where available. For support questions, include the topic and trip context without sending unnecessary sensitive documents.
Business details
Operator
Nova Group Sp. z o.o.
Registered address
Zurawia 6/12 Lok. 745, 00-503 Warszawa, Poland
Support email
assistance@etiasconnect.eu
Contact
Contact ETIAS Connect
Use email for support questions, correction requests, legal/policy questions, business enquiries, or privacy and data-rights requests.
assistance@etiasconnect.euDo not send unnecessary sensitive travel documents through a general enquiry unless we specifically ask for them through an appropriate support process.