ETIAS Connect limits data collection to what is needed to operate the website, answer enquiries, provide optional support, maintain records, and improve service quality.
We may process contact details, launch-notification signup data, messages, support context, transaction records, checkout consent versions, intake details, technical logs, consent preferences, and consented analytics events where enabled. We do not ask travellers to send unnecessary sensitive documents through general contact channels.
Data is used to send launch notifications, answer enquiries, provide optional support once enabled, maintain service and compliance records, protect against fraud or abuse, measure site performance where permitted, and improve content.
The approved implementation stack may use Resend for email sending, Loops for mailing-list management, Stripe for payment processing when checkout is enabled, Cookiebot for consent management, Cloudflare Turnstile for anti-spam checks, and OpenAI for future AI-assisted support workflows subject to human oversight and activation controls.
Where configured and permitted by consent rules, ETIAS Connect may use Google Consent Mode v2, GA4, Google Ads, Plausible, and PostHog. In regulated regions, Cookiebot is the source of truth and non-essential analytics, advertising measurement, and session replay remain off until the relevant consent is given.
Privacy requests, correction requests, access requests, deletion requests, and objections can be sent to assistance@etiasconnect.eu.
Business details
Operator
Nova Group Sp. z o.o.
Registered address
Zurawia 6/12 Lok. 745, 00-503 Warszawa, Poland
Support email
assistance@etiasconnect.eu
Contact
Use email for support questions, correction requests, legal/policy questions, business enquiries, or privacy and data-rights requests.
assistance@etiasconnect.euDo not send unnecessary sensitive travel documents through a general enquiry unless we specifically ask for them through an appropriate support process.
